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FAQ

Keyboard shortcuts in Streamstar SW Versions < 3.0
Keyboard shortcuts in Streamstar SW:
Change the license key
To replace license with the one currently used at the device please go to Settin...
JVC CAM Supported API and firmware version
The latest firmware and API documents are located on the product page for each c...
Where can I find my Streamstar product Serial number
The serial number of the product can be found on the product or on the box, you ...
Configuring Camera Inputs to receive IP Video Stream signals
For IP camera input, please set up the camera to the following stream settings: ...
List of supported file types
Media: ".mp4", ".m4v", ".wmv", ".mpg", ".mpeg", ".ts", ".avi", ".flv" From vers...
Damaged sound in the preview and output From external source (AUX-IN device)
The first help during the production is to go in SSW to Menu -> Audio -> S...
Audio device sample rate message
If the is displayed "You've selected a device with the sample rate other than 48...
How to file a support ticket I Support Streamstar
Make sure you have all the necessary information handy. - SN of the device ...
Windows reinstallation manual for units without recovery option
Older units that do not have Aomei recovery installed must be reinstalled manual...
Windiws update to new build - I/O cards cards incorect functionality
After windows update to the new build, please check if the I/O cards have the co...
How to Install support TeamViewer
1. Run TeamViewer installation, check Show Advanced Settings and click Next. ...
Streaming to Facebook is not working in Streamstar software
Go to the page link below and follow instructions on how to get the Stream NAME ...
Recommended network configuration for streaming
You should ideally be streaming over an Ethernet connection on a dedicated (unsh...
PIP, SPLIT, Crossfade, Transition does not open its menu.
In Streamstar SW version 4 and higher press and hold the function button. If you...
After update to the new version of SSW, there is no video input or missing input card in input menu.
After update to the new version of SSW, there is no video input or missing input...
SD output with 720p or 1080p recording
To set SD output signal in good quality is best to have 720 or 1080 input signal...
SW License is not working - Stremastar SW does not start.
Please make sure that you are connected to the internet and that you are enterin...
License can't be verified by license server
Please make sure that you are connected to the internet before you start Streams...
Calibration of touch monitor at Windows 10
- Open Control Panel. - Click on Hardware and Sound. - Under "Tablet PC Se...
Drop down menu not aligned
Open Tablet PC settings: press WIN+ R keys to open RUN, copy and paste the loca...
Older CASE or X-series device is not starting – POWER ON – ONLY BLACK SCREEN
If you have one of the older generations of the Streamstar products based at Mai...
The application GUI does not correctly display on your monitor
For example, the texts are shifted or incomplete, certain GUI elements are mispl...