Please make sure that you are connected to the internet and that you are entering the correct - full license key. If the license key doesn't work, contact Streamstar support at support@streamstar.com
Important:
The license key, SN of your device (if not license only) was sent to the email account provided at product registration.
The license key is located in the Instal folder at the desktop in a PDF file named by the SN of the unit.