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Remote desktop support guide

In certain situations in order to resolve your support request, we need to access your computer system remotely.

For that purpose we are using a software called Teamviewer v9. It comes pre-installed on all Streamstar systems - Stremastar CASE, X2, X4, X7.

To acces your system remotely we need you to supply us with the Serial number of your Streamstar system unit or the ID of the Teamviewer software installed on it.

In for any reason you updated or removed the Teamviewer software on your system, you will need to reinstall the support version of Teamviewer. Do the following steps to do so:

  1. First go to the Windows taskbar, to make sure there is no other version of Teamviewer running.

    If ther is one, close it by right clicking on the icon and select [ Exit Teamviewer ]

  2. Go to this link: https://get.teamviewer.com/streamstarQS  download and save a customized Teamviewer remote support.
  3. Run the downloaded Teamviewer remote support.
  4. A customized Teamviewer remote support windows will appear. Enter Your Name so we can identify you.

  5. At this point it is advisable to let us know (over chat, phone or mail) under what name you are logged in Teamviewer so we can access your particular system. Please understand that we may have several support requests on our hands at the same time and our technical personnel needs to be able to identify you specifically so they can connect to your system.
  6. A confirmation dialog appears on your system requesting a permission to access. Click [ Allow ] to grant access:

At this point our technical support agent will remotely connect to your computer and do his best to resolve your problems.