Home > FAQ

FAQ

Where can I find my Streamstar product Serial number
The serial number of the product can be found on the product or on the box, you ...
Configuring Camera Inputs to receive IP Video Stream signals
For IP camera input, please set up the camera to the following stream settings: ...
List of supported file types for Media and overlay
Media: ".mp4", ".m4v", ".wmv", ".mpg", ".mpeg", ".ts", ".avi", ".flv" Overlay...
Damaged sound in the preview and output
SOLUTION: 1. go to Recording devices list in Windows 2. open properties for...
How to file a support ticket
SOLUTION: Make sure you have all the necessary information handy. - SN of t...
Streaming to Facebook is not working
SOLUTION: Go to the page link below and follow instructions on how to get the St...
PIP, SPLIT, Crossfade, Transition does not open its menu.
SOLUTION: In Streamstar SW version 4 and higher press and hold the function butt...
After update to the new version of SSW, there is no video input or missing input card in input menu.
SOLUTION: check your driver version and card compatibility for this version. Aft...
SW License is not working - Stremastar SW does not start.
SOLUTION: Please make sure that you are connected to the internet and that you a...
The application GUI does not correctly display on your monitor

 For example, the texts are shifted or incomplete, certain GUI elements are misplaced, cropped or missing…

 

SOLUTION: Set the SCALE option in your computer display settings to 100%. 

Right click on the desktop and select "Display settings”. 

In “Scale and layout” select the recommended 100% setting.