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FAQ

Where can I find my Streamstar product Serial number
The serial number of the product can be found on the product or on the box, you ...
Configuring Camera Inputs to receive IP Video Stream signals
For IP camera input, please set up the camera to the following stream settings: ...
List of supported file types for Media and overlay
Media: ".mp4", ".m4v", ".wmv", ".mpg", ".mpeg", ".ts", ".avi", ".flv" Overlay...
Damaged sound in the preview and output
1. go to Recording devices list in Windows 2. open properties for device sele...
How to file a support ticket I Support Streamstar
Make sure you have all the necessary information handy. - SN of the device ...
Streaming to Facebook is not working in Streamstar software
Go to the page link below and follow instructions on how to get the Stream NAME ...
PIP, SPLIT, Crossfade, Transition does not open its menu.
In Streamstar SW version 4 and higher press and hold the function button. If you...
After update to the new version of SSW, there is no video input or missing input card in input menu.
After update to the new version of SSW, there is no video input or missing input...
SD output with 720p or 1080p recording
To set SD output signal in good quality is best to have 720 or 1080 input signal...
SW License is not working - Stremastar SW does not start.
Please make sure that you are connected to the internet and that you are enterin...
Calibration of touch monitor at Windows 10
- Open Control Panel. - Click on Hardware and Sound. - Under "Tablet PC Se...
Older CASE or X-series device is not starting – POWER ON – ONLY BLACK SCREEN
If you have one of the older generations of the Streamstar products based at Mai...
The application GUI does not correctly display on your monitor
For example, the texts are shifted or incomplete, certain GUI elements are mispl...